IMPORTANT INFORMATION
As of Saturday, October 1, 2022, Coastal Veterinary will regretfully be unable to accept new clients. We simply are at capacity and do not want to compromise patient care.
Southern Sussex County is a rapidly growing area and currently our routine appointments are scheduled 2 to 3 weeks out on average. Our staff continues to work diligently to handle all of Coastal Veterinary’s daily patient caseload. We appreciate your loyalty, patience and understanding.
PLEASE NOTE THE FOLLOWING CHANGES TO COASTAL VETERINARY’S CURRENT POLICIES:
As of Monday, May 16th, 2022:
1. Late Appointments: Your pet’s appointment is a priority at Coastal Veterinary. We make every effort to stay on time. Appointments are considered late if you arrive more than 10 minutes late into your scheduled time. In the event that you are late for your pet’s appointment, you will be asked to either:
a. Admit your pet to the hospital so that a Veterinarian may examine your pet, working them in during scheduled appointment hours *, OR
b. Reschedule this appointment.
*There will be an additional charge incurred if your pet stays in the hospital while we work this appointment into our schedule.
Our veterinarians and staff want to deliver the very best care for your pet in a timely manner.
PLEASE NOTE: We will continue to see Emergency and Life-Threatening Illnesses as they present themselves throughout the day. In the event of an Emergency, we will do our best to inform you ahead of time so that we may reschedule your appointment to a later time or date.
2. All prescriptions need to be reviewed by one of our Veterinarians on staff. Please allow 48 HOURS notice for all of your prescription requests. If you require a medication or prescription diet to be filled the same day as you are placing your request, there will be an additional $10 URGENT REFILL charge added to your invoice. Our Veterinarians and staff work diligently to fill all medications between scheduled appointments, surgeries and emergencies. Please be kind and be patient with us. HELP us to better serve you by BEING PREPARED with your Pet’s needs and your requests.
As of Wednesday, June 1st, 2022:
1. We are pleased to announce that Coastal Veterinary will start to allow ONE client (wearing a mask) into the exam room with their Pet. We are still limiting Technician appointments and Surgery Check-ins to curbside only, to protect you and our staff. While we are thrilled to see such a vast reduction in COVID-19 cases, it is certainly still circulating in our area. We continue to hear of clients, friends, and family who are being diagnosed. If you prefer to remain in your car for your Pet’s exam, we can easily accommodate you. PLEASE NOTE: Coastal Veterinary will still allow family members and friends into Euthanasia appointments.
We understand your concerns for your pet and the difficulty everyone is having with finding an available Veterinarian in our area. Coastal Veterinary will continue to strive to give you and your furry family member the best care and service possible. We want all of our patients to be healthy and to thrive. We understand how important your pet is to you and your family.
Please contact us at 302-524-8550 with any questions regarding these changes. Thank you all for your patience, understanding and your continued support during these last 2 years. We appreciate your business!
Thank you,
Coastal Veterinary
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Existing Curbside protocol:
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If you need immediate assistance for a serious injury or illness, please contact Pets ER in Salisbury. Phone: (410) 543-8400 Address: 402 Punkin Ct, Salisbury, MD 21804
Pet’s ER Announcement:
Attention to all referring veterinarians:
Effective immediately we will be changing our protocol for seeing non-urgent emergencies. Due to the overwhelming amount of critical and sick pets we are seeing, in addition to the non-urgent cases the hospital is feeling the pressure. In an effort to relieve the pressure on the doctors and staff trying to maintain hospitalized patient care and incoming critical pets we are limiting the amount of non-urgent we can see at a time. If a pet comes in with one of the following:
Level III Non-Urgent:
Ear infections
Torn toenails
Bandage changes
Skin Issues
Sneezing
Nasal discharge
Anal Glands
Diarrhea (no vomiting/still eating) – ask level of diarrhea issue
Limping (unless hit by a car or suffering from bleeding wounds/laceration)
they will be informed that they have come in with a non-urgent emergency and that due to us triaging the most critical they can potentially have to wait anywhere from 4-6 hours to be seen. We also will not be seeing any non-urgent emergencies from 10 pm – 10 AM. If someone calls or comes in between those times they will be told to return during the 10 AM – 10 PM window, unless the DVM on staff is caught up on all critical cases and can efficiently see the pet. We are not turning anyone away, just trying to limit the number of non-urgent emergencies we can see at a time.
If you could please inform any non-urgent emergencies you refer to us of this information that would be greatly appreciated. We appreciate your understanding and continued support as we all navigate these busier times.
