IMPORTANT INFORMATION
PLEASE NOTE THE FOLLOWING CHANGES TO COASTAL VETERINARY’S CURRENT POLICIES:
As of Monday, June 5th 2024:
- We are pleased to announce that Coastal Veterinary will make wearing face masks OPTIONAL to come into our facility. We are still only allowing ONE client into the exam room with their pet and continue to require that you call into the facility when you arrive for an appointment or to pick up medications or prescription food. We are still limiting Technician appointments and Surgery Check-ins to CURBSIDE only, to protect you and our staff. While we are excited to make this update, please keep in mind that we are maintaining some limitations due to several immunocompromised folks on our staff. We appreciate your understanding. If you prefer to remain in your car for your pet’s exam, we can easily accommodate you. PLEASE NOTE: Coastal Veterinary will still allow family members and friends into Euthanasia appointments.
We understand your concerns for your pet and the difficulty everyone is having with finding an available Veterinarian in our area. Coastal Veterinary will continue to strive to give you and your furry family member the very best care and service possible. We want all of our patients to be healthy and to thrive. We understand how important your pet is to you and your family.
Please contact us at 302-524-8550 with any questions regarding these changes. Thank you all for your patience, understanding and your continued support during these last 3 years. The Veterinarians and Staff at Coastal Veterinary appreciate your business!
Thank you,
Coastal Veterinary
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Existing Curbside protocol:
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If you need immediate assistance for a serious injury or illness, please contact Pets ER in Salisbury. Phone: (410) 543-8400 Address: 402 Punkin Ct, Salisbury, MD 21804
Pet’s ER Announcement:
Attention to all referring veterinarians:
Effective immediately we will be changing our protocol for seeing non-urgent emergencies. Due to the overwhelming amount of critical and sick pets we are seeing, in addition to the non-urgent cases the hospital is feeling the pressure. In an effort to relieve the pressure on the doctors and staff trying to maintain hospitalized patient care and incoming critical pets we are limiting the amount of non-urgent we can see at a time. If a pet comes in with one of the following:
Level III Non-Urgent:
Ear infections
Torn toenails
Bandage changes
Skin Issues
Sneezing
Nasal discharge
Anal Glands
Diarrhea (no vomiting/still eating) – ask level of diarrhea issue
Limping (unless hit by a car or suffering from bleeding wounds/laceration)
they will be informed that they have come in with a non-urgent emergency and that due to us triaging the most critical they can potentially have to wait anywhere from 4-6 hours to be seen. We also will not be seeing any non-urgent emergencies from 10 pm – 10 AM. If someone calls or comes in between those times they will be told to return during the 10 AM – 10 PM window, unless the DVM on staff is caught up on all critical cases and can efficiently see the pet. We are not turning anyone away, just trying to limit the number of non-urgent emergencies we can see at a time.
If you could please inform any non-urgent emergencies you refer to us of this information that would be greatly appreciated. We appreciate your understanding and continued support as we all navigate these busier times.
