Important Information on COVID-19

By March 17, 2020 April 7th, 2020 Featured

Coastal Veterinary is very aware of the current world wide concern with COVID-19. As always, we strive to maintain the highest level of patient and client care in our facility. Our hours of operation have changed.  Monday – Friday 9 AM – 5 PM. 

Appointment protocol upon arriving at Coastal Veterinary Hospital:

1. Remain in your car and call our reception desk (302-524-8550) to advise of your arrival.

2.  We will note your arrival time, and color, make, and model of your car and call you back in a few minutes when we are ready for your appointment.

3.  A Technician will then escort your pet only from your vehicle directly into an exam room.

4.  We will then contact you upon the completion of your pet’s appointment to advise of any recommended treatments/diagnostics, and provide an estimate of costs.

5.  We will then call you to request payment. We respectfully request that payment be made via credit/debit card via phone if possible to reduce the risk of potential transmission of virus by exchanging cash. If check or cash are necessary, we will also retrieve payment from you while you remain in your vehicle.

The American Veterinary Medical Association (AVMA) has issued the most up to date information on COVID-19, and we would like to share the following with you.  We will continue to update this information as it becomes available. 

Health officials across the U.S. and all over the world are on high alert due to COVID-19, a disease that causes flu-like symptoms in people, including mild to severe respiratory illness with fever, cough, and difficulty breathing. Veterinary professionals are receiving questions from their clients and their teams, and the AVMA is pleased to be able to provide credible information and resources to assist with responses to those questions.

To ensure the resources we provide you are as accurate and up-to-date as possible in this continuously evolving environment, the AVMA is in regular contact with CDC, FDA, and USDA; other state, national, and international veterinary and public health expert groups; and intergovernmental organizations (such as the WHO and OIE) to learn the latest developments and their potential impacts on veterinarians, patients, and clients.

Here’s some key information about COVID-19:

  • The betacoronavirus that causes COVID-19 is SARS-CoV-2 (formerly 2019-nCoV).
  • Person-to-person and community spread has been reported in numerous countries, including the United States.
  • Transmission primarily occurs when there is contact with an infected person’s bodily secretions, such as saliva or mucus droplets in a cough or sneeze. Transmission via touching a contaminated surface or object (i.e., a fomite) and then touching the mouth, nose, or possibly eyes is also possible, but appears to be a secondary route. Smooth (non-porous) surfaces (e.g., countertops, door knobs) transmit viruses better than porous materials (e.g., paper money, pet fur) because porous, especially fibrous, materials absorb and trap the pathogen (virus), making it harder to contract through simple touch.
  • There are currently no antiviral drugs recommended or licensed by FDA to treat COVID-19, and there is no immunization available. 
  • Cases of COVID-19 and community spread are being reported in most states.
  • The best way to avoid becoming ill is to avoid exposure to the virus. Taking typical preventive actions is key.
  • Infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people.
  • If you are not ill with COVID-19, you can interact with your pet as you normally would, including walking, feeding, and playing. You should continue to practice good hygiene during those interactions (e.g., wash hands before and after interacting with your pet; ensure your pet is kept well-groomed; regularly clean your pet’s food and water bowls, bedding material, and toys).
  • Out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them. 
  • As always, careful handwashing and other infection control practices can greatly reduce the chance of spreading any disease.

Pet Owners FAQ on COVID-19

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