New Client Registration Form
Thank you for considering our hospital as your pet’s provider of veterinary services. We are dedicated to maintaining the health of your pet and look forward to many future years together.
Coastal Veterinary curbside services:
We strive to maintain the highest level of patient and client care in our facility. We ask you to be aware of and respect the following measures we are taking during the COVID-19 pandemic. Upon arriving at Coastal Veterinary Hospital:
🦴 Remain in your car and call our reception office 302-524-8550 to advise of your arrival.
🦴 We will note your arrival time, and lane number you are in and call you back in a few minutes when we are ready for your appointment.
🦴 We will come to your car to retrieve your pet for their appointment and communicate with you via cell phone with any needed information while you REMAIN IN YOUR CAR.
🦴 We will then contact you upon the completion of your pet’s appointment to update you and request payment.
As of Monday, May 16th, 2022:
1. Due to the growing volume and demand for appointments in our area, Coastal Veterinary will now be requiring a $40 deposit for all NEW CLIENT appointments. (A NEW CLIENT is defined as any client that has NOT had a pet examined by one of our staff Veterinarians in 18 months or longer). This fee will go towards your pet’s first physical exam and invoice. In the event a cancellation is made LESS THAN 24 HOURS before your pet’s scheduled appointment, this fee will cover that missed appointment time. There will be an additional $40 deposit required once your appointment is rescheduled.
2. Late Appointments: Your pet’s appointment is a priority at Coastal Veterinary. We make every effort to stay on time. Appointments are considered late if you arrive more than 10 minutes late into your scheduled time. In the event that you are late for your pet’s appointment, you will be asked to either:
a. Leave your pet at the hospital so that the Veterinarian may examine your pet, working them in during scheduled appointment hours *, OR
b. Reschedule this appointment.
*There will be an additional charge incurred if your pet stays in the hospital while we work this appointment into our schedule.
Our veterinarians and staff want to deliver the very best care for your pet in a timely manner.
PLEASE NOTE: We will continue to see Emergency and Life-Threatening Illnesses as they present themselves throughout the day. In the event of an Emergency, we will do our best to inform you ahead of time so that we may reschedule your appointment to a later time or date.
As of Wednesday, June 1st, 2022:
1. We are pleased to announce that Coastal Veterinary will start to allow ONE client (wearing a mask) into the exam room with their Pet. We are still limiting Technician appointments and Surgery Check-ins to curbside only, to protect you and our staff. While we are thrilled to see such a vast reduction in COVID-19 cases, it is certainly still circulating in our area. We continue to hear of clients, friends, and family who are being diagnosed. If you prefer to remain in your car for your Pet’s exam, we can easily accommodate you. PLEASE NOTE: Coastal Veterinary will still allow family members and friends into Euthanasia appointments.
Please complete this form as fully as possible prior to your first appointment. This will help expedite the registration process and give us valuable insight into providing optimal care for your pet(s). The required sections have an * asterisk.